Critical Defects

Critical defects are those that could result in hazardous or unsafe conditions for individuals using or maintaining the product, as well as defects that contravene legal regulations.

Examples:

• Electrical Products: A malfunction in the insulation of wiring that could lead to electric shock.

• Food Products: Contamination with harmful bacteria, posing serious health risks to consumers.

Major Defects

Major defects are conditions that adversely affect the product’s marketability, usability, or functionality, and are likely to result in the end user returning the product for replacement or refund.

Examples:

• Apparel: Noticeable misalignment in stitching that affects the garment’s appearance and durability.

• Electronics: A malfunctioning display screen that impairs the device’s primary function.

Minor Defects

Minor defects are conditions that, while possibly less than desirable to the end user, do not adversely affect the product’s required marketability, saleability, form, fit, or function, and are unlikely to result in its return.

Examples:

• Furniture: A small, superficial scratch on a non-visible area that doesn’t affect structural integrity.

• Toys: Slight color variation from the product description that doesn’t impact playability or safety.

Understanding these classifications helps in setting acceptable quality levels (AQL) during inspections, ensuring that products meet safety standards and customer expectations.

Note: The examples provided are illustrative and may vary depending on specific industry standards and regulations.